We have compiled this list of FAQ (Frequently Asked Questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us anytime.

 Cashier FAQ - Deposits and Withdrawals, Table limits and security.

• How do I make a deposit to my account?
• How long does it take to process my deposit?
• How do I withdraw my winnings?
• What is the "pending withdraws" screen?
• I have made a Withdraw but have changed my mind. How do I cancel a Withdraw request?
• How can I follow up financial transaction operations?
• How much can I deposit to my City Club casino balance?
• What is my PIN number and how do I get it?
• Is it safe to use my credit card at the City Club Casino?
• How Do I recognize the City Club Casino charges on my Credit Card report?

• How Do I Make a Citadel (ACH) Deposit?

• What is NETeller?
• How do I deposit, withdraw, and transfer funds?
• How do I become certified?
• How do I verify my bank account?
• Why was my withdrawal declined?
• Why was my credit card declined?
• How do I change the personal information in my NETeller account?
• Why is my transfer to a merchant still pending?
• How do I make a NETeller Deposit?

• How can I be sure that the games are fair?
• How is the outcome of the games generated?
• How do I chat with other players?
• What are COMP points and how do I accumulate them?
• What is a Multiplayer or Private group table?
• What happens if I am suddenly disconnected from the Internet while I play?
• After placing a bet I suddenly change my mind. How do I remove the bet?
• Where can I find complete detailed instructions on the various games?
• How old do I have to be to play for real money?
• I am not sure what the previous game round result was. What do I do?

• What do I have to do in order to play at the City Club casino?
• How long does the download process take?
• What's the name of the downloaded setup program?
• Do I have to download every time I want to play?
• After downloading the software, what do I do next?
• What are the minimum system requirements?
• Can I use City Club casino with a Mac computer?
• How do I use City Club casino with AOL?
• What should I do if I receive a message "Account not found. Please verify your account information and try again."?
• What should I do if I can't find the City Club casino icon on my desktop?